Frequently Asked Questions
Can you guide me on how to open a support ticket?
All order-related issues will be resolved through our Support Ticket system. To use our system, you must have a customer account at Wallily.com. If you are a customer, our system will send a password to your email. You can then log in using your purchase email and the provided password. Congratulations! To open a support ticket, visit the Support Ticket link. Our support staff will respond to your ticket within 24 hours.
How Long Will It Take To Get My Package?
The time frame will encompass both the production and shipping duration. Typically, once an order is confirmed, products will be manufactured within 5-7 days (weekends included) or within 7-10 days during the peak shopping season. Depending on the delivery package you select, the estimated delivery time within the United States ranges from 5 to 10 days.
Can you guide me on how to track my order?
You will receive an email once your order ships that contain your tracking information. To track your package’s journey, simply click on the link provided in the email. Alternatively, you can visit ➔ TRACK YOUR ORDER and enter your order ID (found in the email) and purchase email to track your order.
Order & Retunrs
How do I place an Order?
To expedite your purchase, simply click on the "Buy Now" button to be directed straight to the payment page.
How Can I Cancel Or Change My Order?
If your order has been paid and you need to make a change information or cancel an order, you must contact us within 12 hours. Once the production and packaging process begins, it is no longer possible to cancel the order. To request assistance, please submit a support ticket at this link ➔ Support Ticket
Do I need an account to place an order?
While having an account is not necessary for making purchases, you can utilize your email during the ordering process to create an account. This will automatically generate a login password for your account, which will be sent to your email.
How Can I Return a Product?
45-Day Money-Back Guarantee . We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a refund or replacement at no charge. Find out more about our ➔ Refund and Returns Policy
What Payment Methods Are Accepted?
Payment options include using your Paypal balance or popular credit cards through Stripe.
Is Buying On-Line Safe?
Our payment process is highly secure as we use services associated with Paypal and Stripe, allowing you to confidently check your transaction history.