We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a refund or replacement at no charge.
Cancellation of orders is permitted until the production process begins. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the production and packaging process begins, it is no longer possible to cancel the order.
To request assistance, please submit a support ticket at this link ➔ Support Ticket
We make every product unique to your preferences. Our products are all customized for you, so we have a no-return policy for any items once they are sold.
45-Day Money-Back Guarantee
If you did not receive the product within the guaranteed time (45 days) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or get a new item.
If you receive a damaged item or the LEDs don’t work, you can request a refund or get a new item.
This program cannot be applied for the reasons listed below
- Mistakes made by the customer, such as selecting the incorrect size, style, or color, etc
- The product you received is not to your liking or preference
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address , the parcel delivered to your door is lost or you no longer wish to receive it)
- Your order did not arrive due to exceptional circumstances outside the control of Wallily (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Wallily
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. Open support ticket at this link ➔ Support Ticket
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Sale items (if applicable)
Discounted products still have a 45-day Money-Back Guarantee.
Exchanges (if applicable)
Included in the 45-day Money-Back Guarantee
We only replace items if they are defective, damaged or wrong measurements with our size chart.
Note : We do not accept exchange regards to the wrong size ordered because when you accept to pay, you have automatically accepted your chosen size.