Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Our standard delivery time includes two stages:
Production Time: 3 – 5 business days.
Shipping Time: 7 – 12 business days (via UPS/USPS for US orders and DHL for EU orders).
Please note: During peak holiday seasons, the total delivery time may increase by an additional 2-3 days due to high volume.
Creating an account is easy!
You can register by clicking the User Icon (or Account Icon) usually located in the top navigation, which directs you to the My Account Page. Alternatively, you will be prompted to create one during the checkout process when placing your first order.
Upon successful registration, your login password will be automatically generated and sent to your purchase email address.
We understand mistakes happen! You can update your shipping address within 3 days of placing your order.
To request a change, please fill out the Support Form or email us immediately at info@wallily.com.
You can track your order status directly via our tracking page here: Track Your Order (You will need your Order ID and Email).
Additionally, once your order is packed and shipped, our system will automatically send a shipping confirmation email with your tracking number so you can follow its journey immediately.
No. Your security is our top priority. Wallily does not store your credit card information directly on our servers. All payment transactions are handled securely by our trusted, PCI-compliant third-party payment processors.
Sales tax (or VAT for customers in the European Union) is calculated automatically based on your shipping address and the local tax laws of that jurisdiction. The final and accurate tax amount will be displayed clearly in your shopping cart before you complete your purchase.
We currently provide shipping services to customers in the United States (US) and the European Union (EU). We are working hard to expand to more regions in the future!
To ensure your items arrive safely and to prevent damage during transit, we may split your order into separate packages.
Please rest assured that all your items will arrive. If you receive one package first, the others are likely just a day or two behind!
If you need to swap an item
Returns and Exchanges
We stand by the quality of our personalized products and offer a 30-Day Money-Back Guarantee. This policy allows you to return or exchange eligible items within 30 days of receiving your order.
For complete details on eligibility, the returns process, and requirements, please visit our full policy here: Refund & Returns Policy.
We sincerely apologize for any errors in fulfilling your order! If you received an item that is different from what you ordered, please contact us immediately.
As per our Refund and Returns Policy, we will immediately process a new replacement product shipment or provide a full refund, based on your preference.
We take great care in packaging, but damage can sometimes occur in transit. If your order arrived damaged, please reach out to us right away with photos of the damage.
We will be happy to offer a new replacement product at no extra cost or issue a full refund, according to our Refund and Returns Policy.
Please DO NOT send your return back without contacting us first.
To ensure your return is processed quickly and efficiently, please email us at info@wallily.com. Our support team will provide you with the address of the warehouse nearest to your location.We are here to support you! You can reach our support team by:
- Filling out the Contact Form on this page.
- Sending an email directly to info@wallily.com.
Due to the personalized nature of our products, our production process begins shortly after an order is placed. Therefore, we generally cannot guarantee changes or cancellations after the order has been submitted.
Please review your details carefully before checking out. If you have an urgent request, please email us immediately, and we will try our best to help before production starts.
Yes! If an item is currently sold out, you may be able to pre-order it.
Please contact our support team (via the contact form or info@wallily.com) to check the estimated restock date and arrange a pre-order for the item you are interested in.