At Wallily.com we pride ourselves on the exceptional quality of our bespoke metal signs. Our commitment to craftsmanship is unwavering, and we offer a 100% Quality Guarantee. Should you find any defects or errors attributable to us, rest assured, we will provide a refund or replacement at absolutely no cost to you.
ORDER CANCELLATION
Cancellation of orders is permitted until the production process begins. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the production and packaging process begins, it is no longer possible to cancel the order.
To request assistance, please submit a support ticket at this link ➔ Support Ticket
RETURNS
Each of our metal signs is crafted to reflect your individual taste. Given the personalized nature of our products, we maintain a no-return policy once an item has been purchased.
REFUNDS
30-Day Money-Back Guarantee
- If you did not receive the product within the guaranteed time (45 days) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or get a new item.
- If you receive a damaged item or the LEDs don’t work, you can request a refund or get a new item.
This program cannot be applied for the reasons listed below
- Errors made by customers, such as incorrect size, style, or color selection, as well as making typographical mistakes in the names of customized products.
- Discontent with the product based on personal taste.
- Delivery issues caused by customer-provided incorrect shipping details, lost parcels post-delivery, or refusal of parcel receipt.
- Orders affected by extraordinary events beyond Wallily’s control, such as customs hold-ups or natural disasters.
- Other exceptional circumstances outside the control of Wallily
* You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. Open support ticket at this link ➔ Support Ticket
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
Sale items
Our discounted items are also protected by the 30-Day Money-Back Guarantee.
Exchanges (if applicable)
Exchanges fall under our 30-Day Money-Back Guarantee policy. We will replace items only if they are defective, damaged, or if the measurements deviate from our size chart.
Note : We do not accept exchange regards to the wrong size ordered because when you accept to pay, you have automatically accepted your chosen size.