SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

SHIPPING CARRIER ?

Our primary shipping carrier is USPS due to the fact that 80% of our customer base is located in the United States. Moreover, we collaborate with numerous shipping companies to cater to customers in Europe and other regions of the world.For example Canada PostAustralia PostRoyal Mail, etc.

       

HOW LONG DOES SHIPPING TAKE?

On average, merchandise is produced and shipped from our facility 5 – 7 business days after purchase.

*This doesn’t include our 5-7 days processing time. These are our estimates:

USPS FIRST-CLASS PACKAGE ($8.99)*ESTIMATED SHIPPING TIME
United States7-10 business days
International (+ $20.00)10-21 business days
USPS PRIORITY MAIL ($11.99)*ESTIMATED SHIPPING TIME
United States5-7 business days
International (+ $20.00)7-15 business days

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

To track your package’s journey, simply click on the link provided in the email. Alternatively, you can visit ➔ TRACK YOUR ORDER and enter your order ID (found in the email) and purchase email to track your order.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will I be charged VAT taxes?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

Items fulfilled from the UK and EU are charged a 20% VAT rate.

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via DHL Globalmail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

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